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Using a laptop

This website is run by Talk Community Directory, which is part of Herefordshire Council, and we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We want as many people as possible to be able to use our website, so you should be able to:

  • Change colours, contrast levels and font size
  • Modify the line height or spacing of text
  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard or speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand and regularly review and update our content.

The Talk Community Directory website is designed to be compliant with the international standard Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA.

Accessibility options

We offer a range of different accessibility features on our website.

Contrast and font size

There's two different contrast settings on the Talk Community Directory (standard white or high contrast black), both of which meet accessibility standards.  You can change the contrast by selecting the relevant 'C' icon in the top menu bar on the website or by saying “switch to colour theme” and “switch to high contrast theme”, if you’re using speech recognition software.

You can also increase the size of the font, by selecting one of the three 'A' icons in the top menu bar.  If you’re using speech recognition software, please say “switch to normal font size”, “switch to bigger font size” or “switch to biggest font size”.  The website can also be enlarged using your browser’s zoom facility and will work up to 200%.

Headings and navigation menus

We use HTML heading tags to provide structure to our website, for example H1 tags are used for main titles, while H2 tags are used for subtitles.

All navigation menus are marked up as HTML lists, which ensures the number of links within the list is read out at the start, but can be skipped easily if required.  We also provide consistent navigation.


Our useful sitemap helps you to easily navigate your way around our website and can be found in the footer at the bottom of every page.

Skip to content

If you’re using a screen reader or navigating our website using only a keyboard, a skip to content option is available at the top of every page.  When selected, you will skip past any menu items and start at the beginning of the main content on that page.


We offer Google Translate on our website, which translates our content into over 100 different languages.  To access this function, click on the ‘select language’ box in the top menu bar.

Please note that Google Translate is not supported by Microsoft browsers, including Edge and Internet Explorer, so you will need to use an alternative browser instead, such as Chrome, Firefox or Safari.  

Additional accessibility information

AbilityNet offer a step by step guide on how you can make adjustments to your devices, to make them easier to use if you have a disability.

RNIB has useful information and advice for people with sight loss on the technology available to help with everyday living, staying in touch and entertainment. 

Accessibility issues

Whilst we strive to adhere to the accessibility regulations and accepted usability guidelines, it is not always possible to do so in all areas of the website.  For example, some of our older PDF documents may not be fully accessible to a screen reader and we are working to amend or replace these as soon as possible.

As the Talk Community Directory is a signposting service, we direct users to a large number of external websites for additional information, advice and support, which we are unable to guarantee will be fully accessible.  All links to external websites will, where possible, open in a new window with the exception of the domestic abuse page, for personal safety reasons.  

There is some content that is not subject to the accessibility regulations, including:

  1. Non-HTML documentation, such as PDFs and Microsoft documents, which were published before 23 September 2018, if they’re not essential to providing our services

  2. Live audio and video or pre-recorded audio and video published before 23 September 2020

  3. Online maps and mapping services

  4. Third party content / external websites, which are not under the direct control of Talk Community Directory or Herefordshire Council

Reporting problems / getting in touch

We’re always looking for ways to improve our website, so if you're finding it difficult to access or use the Talk Community Directory, spot any problems or don’t believe we’re meeting accessibility regulations, please don't hesitate to contact the Talk Community Directory Team:

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the accessibility regulations.  If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service.

Last reviewed: April 2021

Disclaimer: Talk Community Directory has only carried out limited checks on the information providers submit to the website, for example to confirm it's in the appropriate format and all required fields have been completed. Therefore it isn't in a position to know if providers are qualified, licensed or able to meet the needs of individuals, it is the responsibility of each individual to assess if a provider is suitable. Whilst we regularly review our content to try and ensure it is accurate and up to date, we can't guarantee that the information supplied by providers is always current. View full disclaimer