Welfare phone calls

When a link worker initially actioned a support request, it became apparent in conversation that an individual was experiencing loneliness, was low in spirits and would benefit from speaking to someone for a bit of company.  The link worker found a suitable volunteer and after a few weeks things had greatly improved.  The volunteer speaks to the resident regularly who, through the support and direction of the volunteer, has enjoyed taking up new interests from home, one of which is speaking a new language which they practice with one another in their weekly conversations.